1. Customer Support Outsourcing:

   • Handling customer inquiries, troubleshooting issues, and providing assistance via phone, email, or live chat on behalf of client companies.

2. Technical Support Outsourcing:

   • Providing technical assistance and troubleshooting for products or services.
   • Handling queries related to software, hardware, or other technical issues.

3. Inbound Sales Support:

   • Managing incoming sales inquiries and assisting potential customers in making purchasing decisions.
   • Providing information about products or services and guiding customers through the sales process.

4. Outbound Sales and Telemarketing:

   • Conducting outbound calls to potential customers for lead generation and sales.
   • Implementing telemarketing campaigns to promote products or services.

5. Appointment Setting:

   • Scheduling appointments on behalf of client companies.
   • Coordinating meetings or service appointments based on customer preferences.

6. Market Research and Surveys:

   • Conducting market research through phone surveys.
   • Gathering feedback, opinions, and data for market analysis.

7. Collections and Debt Recovery:

   • Managing collections and recovering outstanding debts on behalf of client organizations.
   • Following up with customers to arrange payments.

8. Multilingual Support:

   • Offering customer support or sales services in multiple languages.
   • Catering to a diverse customer base with varied linguistic preferences.

9. Quality Assurance and Monitoring:

   • Implementing quality assurance programs to monitor and assess the performance of call center agents.
   • Providing feedback and training to ensure service excellence.

10. Interactive Voice Response (IVR) System Development:

    • Developing and implementing IVR systems for automated call handling and customer interactions.
    • Enhancing efficiency in call routing and information dissemination.

11. Chat and Email Support:

    • Managing customer inquiries and support through chat and email channels.
    • Providing written communication support in addition to traditional phone services.

12. Complaint Resolution and Escalation Handling:

    • Resolving customer complaints and handling escalations.
    • Implementing procedures to address and resolve issues effectively.

If Data Lab is involved in BPO with a focus on call center services, you may find more detailed and accurate information about the types of projects they handle by checking their website, portfolio, or contacting them directly. Projects can vary based on the specific needs of clients and the expertise of the company.